terms and conditions of sales

Payment Information

We accept payment by any of the following methods:


Bank Transfer

Postal order

Debit/credit card

Shipping Information

We offer FREE shipping on almost of our products!

Your order will be dispatched within 1 working day of receiving payment (Monday-Friday) unless it’s a custom, made to order, personalised item, handmade items which take a little more time, for extra quality and care, so please be aware it might take up to 3 working days to get your personalised order on its way and you should expect to receive it one or two days after dispatch (for orders sent RM 1st Class).

In the very unlikely event that your item is lost or damaged during post, then WE are responsible and will issue either a full refund or replacement

Right to cancel

In addition to our Returns Policy, if you are a customer in the European Union you have the right to cancel your contract with us and receive a full refund within 7 calendar days from the day after the date you received your order, if you are an online, mail or telephone order customer. If the goods are delivered in several instalments, then it will be 7 calendar days from receipt of the last instalment. To exercise your right to cancel the contract you must request a refund in writing within 7 calendar days of receipt of the items. This does not apply to personalised made to order goods. The refund will include any standard delivery charges paid. You will be responsible for the cost of returning a cancelled order to us. To exercise your right to cancel follow the steps below:

 Email [email protected]customizedcelebrations.co.uk you will be sent an attachment of the cancellation form. include it with the items when you return them. We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our standard delivery option. You will be refunded to your original method of payment within 7 calendar days of our receipt of the cancelled items or, if earlier, within 7 days from the day we receive proof of return from you. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Returns Information

If you are not happy with your item, then you are entitled to a full refund (including the original postage cost) if it is returned within 7 days.

If you have simply changed your mind, then you must cover return shipping costs (we suggest using a trackable method).

However; if the item is damaged faulty or in any way not as described, then you will not be responsible for the return postage

For a full copy of our returns policy please email [email protected]

Contact Information

If you require any help with your order, please don’t hesitate to contact us by any of the below methods.

  • If you send an email, in most cases you will get an answer back from us the same day!
  • Email: [email protected]
  • Phone: 01616886119
  • Customized celebrations Ltd.

c/o Michelle harrison

11 Cardiff close